How to Request Support

Providing structured information helps reduce troubleshooting time and improve the effectiveness of both remote and on-site support. 

• Equipment type and manufacturer
  
  

• Control platform (PLC, robot, HMI, etc.)
  
  

• Description of the issue or alarm message
  
  

• Recent changes or events (power loss, maintenance, updates)
  
  

• Any available screenshots or logs

Scope & Limitations

Technical support is provided through structured remote or on-site engagement, depending on scope and requirements. The purpose is to assist with diagnostics, analysis, and informed technical decision-making. 

Scope includes:

• System diagnostics and troubleshooting
  
  

• Technical guidance and structured analysis
  
  

• Start-up and commissioning support
  
  

• On-site or remote engagement as agreed

Limitations:

• No assumption of operational or production responsibility
  
  

• No long-term plant supervision
  
  

• No major mechanical rebuilds or fabrication work
  
  

• Emergency dispatch requires prior agreement

All engagements are defined and agreed upon prior to execution to ensure clarity of responsibilities and technical scope.

Information provided in this section is for reference purposes only and may vary depending on system configuration.